Digital Transformation
New Gig brings innovative talent to help companies thrive in a connected world.
Being a digital business is a mindset – one of agility, constant innovation, and adapting to change. It represents the ability to deliver dynamic experiences that exceed customer expectations.
New Gig Solutions helps organizations rethink digital from the ground up – from strategies that optimize customer engagement to reinvented business models, we bring fresh approaches and cutting-edge solutions.
Our focus areas include: modernized marketing tactics, digitally-powered sales, next-gen product development, cloud platforms, data analytics, and change management. We assemble the talent, skills and capabilities required to unlock growth and gain a competitive edge.
Explore our full spectrum of digital transformation services. The future starts now.
Digital Strategy
Transform your business by harnessing automation and digital agility. Our Talent will help architect intelligent growth strategies enabled by emerging technologies. Our strategic approach fuses deep customer insight with data analytics. We combine business operations expertise with the art of the possible in technology.
The outcome? Innovative business models, frictionless customer experiences, and sustainable competitive advantages unique to your organization.
Insights & Performance Measurement
Data reveals what people did and when. But true insight illuminates why and guides strategic decisions.
New Gig Solutions helps you harness your data to drive operational excellence and outpace competitors. We uncover and connect the most critical insights for your business.
Our analytics capabilities deliver:
Deliver actionable intelligence at the speed required to compete today.
Digital Technologies
Our Talented Team of Digital Transformation professionals orchestrate seamless experiences by connecting customer and employee touchpoints across your organization. Leveraging cloud platforms, we integrate operations, channels, and data.
This powers frictionless omni-channel engagement using innovative technologies like AI, IoT, and automation.
New Gig Solutions helps you reimagine workflows, interactions, and infrastructure. We enable the rapid delivery of connected, intelligent, and personalized digital experiences.
Transform your technology stack into a competitive advantage. Let New Gig Solutions equip your team with the talent to rapidly adopt emerging digital capabilities to meet customer needs today and tomorrow.
Examples of our work
Service Excellence Program
Our client needed to modernize their field service operations and equip technicians with the data and tools required for an enhanced customer experience. We implemented Salesforce Service Cloud and Field Service to:
- Centralize case management, scheduling, dispatch in a single platform
- Provide field teams global access to customer data
- Decommission legacy systems plagued by performance issues
- Enable customer self-service through an online portal
- Deployed globally across 300+ jurisdictions
- Utilized agile methodology to deliver iterative value
RESULTS:
Improved technician efficiency by
20%
Reduced dispatch scheduling time by
50%
Provided field staff with
full customer
history
Boosted customer satisfaction through
portal transparency
Pricing Program
To optimize complex global pricing, we deployed an AI-powered pricing management solution for this client. The implementation:
- Automated end-to-end pricing processes from list management to Dynamics 365 ERP
- Leveraged AI for pricing analysis and decision recommendations
- Eliminated time-intensive manual processes and calculations
- Aligned pricing globally across business units
- Deployed via agile approach for rapid iterations
RESULTS:
Reduced pricing management time by
32%
Increased pricing analysis throughput by
41%
Enabled dynamic and optimized
global pricing
Global Logistics Network and Transportation Management Program
Our client needed to transform siloed logistics operations into an integrated global supply chain.
Our solution:
- Implemented a Global Trade Compliance and Global Transportation Mgmt system
- Digitized the end-to-end international supply chain network
- Converted supply chain data into actionable insights
- Connected global trade partners like customs agencies and freight forwarders
- Utilized agile delivery for accelerated time-to-value
Global Compliance Data Management Program
To consolidate disjointed compliance systems, we implemented a unified regulatory and licensing platform.
The solution:
- Replaced segmented legacy systems with a single compliance platform
- Automated workflows for licensing, approvals and renewals
- Eliminated data redundancy across systems
- Provided centralized data reporting and analytics
- Leveraged hybrid delivery for security and control
Scaling Software Development Team for High-Growth SaaS Company
Our client was a SaaS company that had recently raised significant Series B funding. They needed to quickly scale their engineering team to accelerate product development. We helped them:
- Define key roles and requirements for 15 new hires including backend, frontend, mobile and QA engineers
- Leverage our network to tap into passive candidates open to new roles
- Qualify and rigorously screen over 100 candidates against the client’s criteria
- Present a shortlist of 35 highly qualified candidates with tailored onboarding plans
- Fill all 15 roles within 8 weeks, enabling the client to speed time-to-market and capitalize on investor funding
Launching Targeted Marketing Campaign for B2B Tech Company
A B2B enterprise software company wanted to increase demand generation in the financial services vertical. We assembled a team to quickly deliver results:
- Created a task force of 2 marketing operations analysts, 1 content creator, and 1 designer
- Developed a targeted digital campaign focused on CFOs and financial decision-makers
- Produced a series of assets including infographics, ebooks, whitepapers, and webinars
- Optimized landing pages and lead capture forms to nurture prospects
- Exceeded lead gen goals by 56% within the first 2 months
Building an Offshore Team for Digital Agency
A fast-growing digital agency needed to scale development bandwidth for client projects. We provided:
- Sourced and vetted a dedicated team of Java and .NET developers based in Mexico
- Conducted interviews and thoroughly screened candidates against the client’s requirements
- Managed team ramp up, onboarding, operations and communication
- Closely monitored code quality, velocity, documentation and results
- Delivered cost savings of 38% over the client’s typical onshore rates
- Expanded development capacity which fueled the agency’s growth
